Refund policy

Return & Refund Policy

PATILOO – Happy Pets. Better Living.

At PATILOO, we want you to shop with confidence. If you experience an issue with your order, please contact us so we can assist you.

Returns

Please contact PATILOO within 14 days of receiving your order to request a return.

To be eligible for a standard return, products must be unused, undamaged, and in their original condition, including original packaging and any applicable tags.

Returns must be requested and authorized before products are shipped back. Please do not send products to the shipping address shown on your package without receiving return instructions from us.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible, preferably within 5 days of delivery.

Include your order number, a description of the issue, and clear photographs of the product and packaging where possible.

We will review your request and work with our supplier to determine an appropriate resolution in accordance with applicable consumer protection laws.

The suggested five-day reporting period does not limit any rights or remedies available under applicable law.

Return Shipping Costs

For standard returns, customers are responsible for arranging and paying return shipping costs.

Return instructions will be provided after the return request has been reviewed and authorized. Please do not ship any item before receiving instructions from PATILOO.

Different arrangements may apply to damaged, defective, or incorrect items, or where required by applicable law.

Where required by applicable law, PATILOO will cover the appropriate return shipping costs for defective, damaged, or incorrectly supplied products.

Restocking Fees

PATILOO does not charge restocking fees for approved returns.

Refunds

Once an approved return has been received and assessed, we will notify you of the outcome.

Approved refunds will be issued by PATILOO to the original payment method, subject to applicable payment processing times and consumer protection laws.

Refunds will be processed within the time required by applicable law.