Terms of Service

Last updated: October 13, 2026

1. Overview

Welcome to PATILOO (https://patiloo.com), an online pet products store operated by NEWCOMEX SpA, a company established in Chile.

Throughout these Terms of Service, "PATILOO," "we," "us," and "our" refer to NEWCOMEX SpA, operating under the PATILOO brand.

By accessing our website or purchasing products, you agree to these Terms of Service and our applicable store policies.

2. Products and Availability

We strive to provide accurate product descriptions, images, prices, and availability information.

Product availability may change without notice. We reserve the right to correct errors, update product information, and cancel orders when necessary, subject to applicable law.

Product packaging and appearance may vary from the images displayed.

3. Pricing and Payments

All prices are displayed in US dollars (USD), unless otherwise stated.

Applicable shipping charges and taxes, if any, will be displayed during checkout.

Payments are processed through the payment methods available on our website, including PayPal.

Orders are subject to payment authorization and acceptance.

4. Order Processing and Fulfillment

PATILOO works with third-party suppliers and fulfillment partners to process and deliver customer orders.

Products may be shipped directly from our suppliers to the customer's designated delivery address.

Estimated processing and delivery times may vary depending on product availability, shipping destination, and carrier operations.

Please review our Shipping Policy for additional information.

5. Returns and Refunds

Returns, refunds, and claims involving damaged, defective, or incorrect products are handled according to our published Return & Refund Policy and applicable consumer protection laws.

6. Product Information and Pet Health

Certain products sold through PATILOO may provide informational features related to pet care, including urine pH indicators.

These features are intended for informational purposes only and are not substitutes for professional veterinary diagnosis, treatment, or advice.

If you have concerns about your pet's health, consult a qualified veterinarian.

7. Acceptable Use

You agree not to use our website for unlawful, fraudulent, or unauthorized activities or interfere with its security or operation.

8. Intellectual Property

The content, branding, photographs, descriptions, and other materials displayed on our website belong to their respective owners.

No content may be reproduced or commercially exploited without the appropriate authorization.

9. Third-Party Services

Our website uses third-party service providers, including Shopify, payment processors, and fulfillment partners.

These services may be subject to their own terms, conditions, and privacy practices.

10. Limitation of Liability

To the extent permitted by applicable law, PATILOO and NEWCOMEX SpA shall not be liable for indirect, incidental, or consequential damages arising from the use of our website or products.

Nothing in these Terms limits consumer rights or remedies that cannot lawfully be excluded.

11. Privacy

We process personal information in accordance with our published Privacy Policy.

12. Changes to These Terms

We may update these Terms periodically. The latest version will be published on this website.

13. Governing Law

NEWCOMEX SpA is established in Chile. These Terms are governed by Chilean law, except where mandatory consumer protection laws applicable to a customer's purchase require otherwise.

14. Contact Information

Store: PATILOO
Legal Business Name: NEWCOMEX SpA
Business Address: Pasaje La Fuente 2065, Padre Hurtado, Santiago Metropolitan Region, Chile
Email: contacto@newcomex.cl
Phone: +56 9 2074 8728
Website: https://patiloo.com

For questions regarding these Terms of Service, please contact us using the information above.