Shipping Policy

Last updated: October 13, 2026

Welcome to PATILOO! We are committed to providing a clear and reliable shopping experience for our customers.

1. Shipping Destinations

PATILOO currently ships to eligible addresses within the United States.

Shipping availability may vary depending on the product, supplier, and delivery location.

Available shipping options and any applicable charges will be displayed during checkout.

2. Order Processing

Orders are processed through our fulfillment partners and suppliers.

Processing times may vary depending on product availability, order verification, weekends, and holidays.

Once your order has been prepared for shipment, you may receive a shipping confirmation with tracking information when available.

3. Shipping and Delivery Times

Estimated delivery times depend on the product, supplier, destination, and shipping carrier.

Delivery estimates provided at checkout or during order confirmation are estimates rather than guaranteed arrival dates, except where expressly stated.

If an order is delayed, we will assist you in obtaining available updates.

4. Shipping Costs

Shipping charges, if applicable, will be calculated and displayed during checkout before payment.

Some products or destinations may qualify for free shipping when expressly indicated.

5. Third-Party Fulfillment

PATILOO is operated by NEWCOMEX SpA and works with third-party suppliers and fulfillment partners.

Products may be shipped directly from supplier facilities to the customer's delivery address.

6. Tracking Information

When tracking information is provided by the shipping carrier or fulfillment partner, we will make it available to the customer.

Tracking updates may take time to appear after shipment confirmation.

7. Incorrect Shipping Information

Customers should verify their shipping details before completing an order.

If you notice an error, please contact us promptly. Address changes may not be possible once an order has entered fulfillment or has shipped.

8. Delayed, Lost, or Undelivered Orders

If your order is delayed, lost, or not delivered, please contact PATILOO.

We will review the situation with the relevant supplier or carrier and provide an appropriate resolution in accordance with applicable law.

If an order cannot be fulfilled, we will notify you and arrange any refund required by applicable law.

9. Contact Information

For questions about shipping or delivery, please contact:

PATILOO Customer Support

Operated by NEWCOMEX SpA

Email: contacto@newcomex.cl

Phone: +56 9 2074 8728

Website: https://patiloo.com

Business Address: Pasaje La Fuente 2065, Padre Hurtado, Santiago Metropolitan Region, Chile